Engati Domain Update

we are transitioning engati’s primary domain from https //app engati com to https //agents engati ai/ to ensure consistent branding and unified access across all product touchpoints the new domain is already live, and we encourage all customers to start using https //agents engati ai/ urls immediately 🔑 what’s changing? area new url / action portal use https //agents engati ai/ help centre use https //help engati ai api base url use api engati ai website widgets update to the new widget script (available from 15 feb 2026 ) mobile app update to the latest version after 15 march 2026 new integrations use https //agents engati ai/ domain for all new connections (google sheets, calendar, analytics, etc ) 📅 important dates now – new domain ( https //agents engati ai/ ) is live and ready for use now – transition window (both domains operational) 15 march 2026 – engati com deprecated (switch fully to engati ai) 31 march 2026 – engati com decommissioned and no longer accessible 👤 who needs to take action? you need to update your setup if you log in using app engati com use engati website widgets use the engati mobile app have integrations that call engati apis use api triggers or broadcast apis have firewall/proxy allowlists configured maintain bookmarks or internal documentation referencing engati com if none of the above apply, no action is required ⚙️ required actions (if applicable) 1️⃣ portal access update bookmarks to https //agents engati ai/ update firewall/proxy allowlists if applicable 2️⃣ website widgets (mandatory if used) update your widget script to the new version complete update before 15 march 2026 3️⃣ api integrations (mandatory if used) replace all references from api engati com → api engati ai review crm, ticketing tools, workflows, schedulers, middleware, and custom scripts 4️⃣ help centre update bookmarks to help engati ai 5️⃣ mobile app (mandatory if used) ensure users update to the latest engati mobile app version complete updates between 15 march – 31 march 2026 ❓engati domain update faqs 1\) what is this domain update about? we’re moving engati’s primary domain from engati com to https //agents engati ai/ so all product and customer facing touchpoints stay under one consistent domain 2\) do i need to do anything? you likely need to take action if you log in using app engati com use the mobile app use website widgets have integrations calling engati apis are setting up new integrations (e g , google sheets / google calendar) have internal bookmarks pointing to older help centre links if none of the above apply, you can ignore this update 3\) what is the last date for using engati com? 15 march 2026 is the final cutoff date after this, engati com links and endpoints may stop working please use https //agents engati ai/ urls going forward 4\) what is the new login url for the portal? use https //agents engati ai/ 5\) is agents engati ai live already? yes, it is already live, and you can start using it immediately 6\) will my existing portal bookmark (app engati com) work? it will work during the transition period, but you should switch your bookmark to https //agents engati ai/ before 15 march 2026 7\) where is the help centre now? the help centre is available at https //help engati ai/ please update any bookmarks or internal documentation pointing to help engati com 8\) will my current api integrations break? not immediately existing integrations will continue to work during the transition window however, you must update them to the new api domain before 15 march 2026 to avoid disruption 9\) what is the new api base domain? use api engati ai update any integrations currently calling api engati com (or anything under engati com) 10\) i’m not sure where engati apis are used in my setup, what should i check? check for engati api calls in crm/workflow tools (triggers, schedulers, custom scripts) middleware tools (ipaas, connectors, serverless functions) broadcast api usage internal backend services calling engati endpoints if any references point to engati com, update them to engati ai 11\) i use engati website widgets, do i need to change anything? yes you must update your widget script before 15 march 2026 12\) when will i get the updated widget script? the new widget script (referencing the new domain) will be available from 15 feb 2026 onward 13\) will my current website widget keep working until i update it? yes, current website widgets will continue working until 15 march 2026 after that, the updated script is required to avoid disruption 14\) do i need to update the engati mobile app? if you use the mobile app — yes please update to the latest version on/after 15 march 2026 to continue signing in without issues 15\) i want to set up a new integration (google sheets / google calendar) which domain should i use? use https //agents engati ai/ for all new integrations and connections going forward 16\) will any existing third party integrations keep working? yes, existing integrations will keep working during the transition window however, any setup referencing engati com must be updated before 15 march 2026 17\) do i need to update firewall/proxy allowlisting? only if your organization uses allowlists if so, allowlist https //agents engati ai/ api engati ai https //help engati ai/ 18\) will email communication with engati teams be impacted? no email communication will not be impacted during the migration period you can continue using existing email ids (including support\@engati com ) during the transition 19\) what happens if i don’t update by 15 march 2026? you may experience disruption such as portal access issues via old bookmarks api failures from calls to api engati com website widget failures if scripts aren’t updated broken help centre links 20\) how can engati help me validate everything is updated? email support\@engati com and share whether you use website widgets (and which pages) which systems/tools call engati apis whether allowlisting is enabled whether you use the mobile app (approximate user count) our team will help you validate readiness before the cutoff date