1. Getting Started

agents are ai powered assistants that help businesses interact with users, understand their queries, and provide relevant responses automatically they can be used to automate conversations, improve user experience, and reduce manual effort types of agents there are two types of agents available text agent voice agent 1 text agent a text agent is an ai assistant that communicates with users through text conversations it can understand user queries and provide responses automatically text agents help businesses answer questions, assist users, and automate conversations example – healthcare ai assistant a healthcare text agent can help users find the right doctor and book appointments for example, if a user has fever, the agent can suggest the general medicine department and help schedule a doctor appointment 2 voice agent a voice agent is an ai assistant that communicates with users through voice interactions (calls) it can understand spoken queries and respond in real time using voice voice agents help businesses automate calls, handle customer queries, and provide support without human intervention where voice agents can be used inbound customer support calls outbound calling (reminders, campaigns) appointment booking via calls example – healthcare voice assistant a healthcare voice agent can help users book appointments through a phone call for example, a user can call the system, describe their symptoms, and the agent can suggest the relevant department and available doctors , then confirm the appointment via voice 📚 next steps before building your agent, make sure to check the how agent works to get started 👉 how agents works docid\ o61zxp7 kvoi1c8djpgrg in case of issues, feel free to reach out to support\@engati com