Two-Factor Authentication (2FA) provides an additional layer of security by requiring a second verification factor during login.

Engati supports two types of 2FA:

Authenticator App-based authentication provides stronger security and is recommended for all users.

Go to Profile > Account settings > Account Security > Authentication Mode

Open the Authentication Mode selector.

Based on your account entitlement, you may see the following options:

Select your preferred authentication method.

When Email OTP is selected:

When Authenticator App authentication is selected:

Once verification is successful, Authenticator App-based 2FA is enabled for your account.

Newly invited users automatically inherit the authentication method configured by the account owner.

Users will receive a standard invitation email and complete verification using Email OTP.

Invitation emails include a QR code for authenticator setup.

Additionally, during the user's first login:

This ensures users can successfully configure their authenticator application even if the original invitation email is unavailable.

If you face any issues or queries please reach out to us at [email protected].