---
title: Text Message With Media Template
slug: text-message-with-media-template
docTags: 
createdAt: 2026-03-09T09:54:04.942Z
---

A **Text Message With Media template** allows you to send a message that includes both **text content and media elements** such as images, videos, or documents. This format helps enhance communication by combining informative text with visual or supporting media.

It is commonly used for **promotions, announcements, product updates, or informational messages** where visual context improves user understanding.

![](https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/337ABpnhto3eV25s5H9qz_screenshot-2026-03-06-at-62943-pm.png)

![](https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/rtw9TFWV9wJkj_Wr6CZCh_screenshot-2026-03-06-at-63037-pm.png)

## Creating a Text Message With Media Template

### Step 1: Define Your Template

To create a Text Message With Media template, configure the following details:

- **Template Name** – Enter a unique name to identify the template within the platform. 
- **Language** – Select the language in which the message will be sent. 
- **Select the Content of your Template** – Choose **Text Message With Media** as the template type. 

Once the template type is selected, proceed to the next step to add the message content.

### Step 2: Add Content

In this step, you configure the text, media, and interactive buttons that will be included in the message.

### Body Text

The **Body Text** field contains the main message content.

- Maximum length: **2500 characters** 
- Character count includes variables used in the message. 

You can insert **variables** to personalize messages dynamically.

Example:

:::BlockQuote
Hello \{\{1}}, check out our latest product updates!
:::

Variables allow the system to replace placeholders with user-specific data when the message is delivered.

### Media

You can attach media to the message to make it more engaging.

Supported media types include:

- **Image** 
- **Video** 
- **Document** 

Media helps provide visual context and improves message engagement.

### Buttons

Buttons allow users to interact with the message directly.

Supported button types include:

**Quick Reply**
 Sends a predefined response back to the bot to continue the conversation.

**URL Button**
 Opens an external webpage when clicked.

**Phone Number Button**
 Allows users to call a specified phone number.

Each button requires a **Button Label**, which defines the text displayed to the user.

### Use Cases

Text Message With Media templates are commonly used for:

- Promotional campaigns 
- Product launches 
- Event announcements 
- Informational updates 
- Customer support communication 

This format allows businesses to combine **text communication with visual or supporting media**, creating a more engaging messaging experience.

## Best Practices

- Use clear and concise text content.
- Ensure media files are optimized for size and quality.
- Use images or videos that reinforce the message context.
- Keep button labels short and action-oriented.
- Personalize messages using variables when possible.