---
title: Text Message Template
slug: text-message-template
docTags: 
createdAt: 2026-03-09T09:53:48.787Z
---

A **Text Message template** allows you to send a simple text-based message to users through the RCS channel. This format is useful for delivering clear and direct communication without media elements.

Text messages can include **message content, variables for personalization, and interactive buttons**, enabling users to take actions directly from the conversation.

![](https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/01Bd2ESSMA5m_SvC25sAp_screenshot-2026-03-06-at-62742-pm.png)

![](https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/rOtgXaPEW1kcJGedyGbD7_screenshot-2026-03-06-at-62811-pm.png)

### Creating a Text Message Template

To create a Text Message template:

1. Enter a **Template Name** to identify the template within the platform. 
2. Select the **Language** for the message. 
3. Under **Select the Content of your Template**, choose **Text Message**. 

Once the template type is selected, you can proceed to add the message content.

### Body Text

The **Body Text** field contains the main message content that will be sent to users.

- Maximum length: **2500 characters** 
- The character count includes values inserted through variables. 

You can also insert **variables** to personalize messages dynamically.

Example:

:::BlockQuote
Hello \{\{1}}, your order has been successfully confirmed.
:::

Variables allow the system to automatically replace placeholders with user-specific data when the message is sent.

### Buttons

Buttons allow users to interact with the message and perform actions directly from the chat.

Supported button types include:

**Quick Reply**
 Sends a predefined response back to the bot, allowing the conversation to continue based on the user's selection.

**URL Button**
 Opens an external webpage when the user clicks the button.

**Phone Number Button**
 Allows users to initiate a phone call to a specified phone number.

Each button requires a **Button Label**, which defines the text displayed to the user.

### Use Cases

Text message templates are commonly used for:

- Order confirmations 
- Appointment reminders 
- Notifications and alerts 
- Customer support updates 
- Service announcements 

This format ensures clear communication while still allowing users to interact with the message through buttons.

## Best Practices

- Keep messages concise and clear.
- Use variables for personalization when possible.
- Limit the number of buttons to maintain readability.
- Ensure button labels clearly describe the action.
- Test templates before sending them to users.