---
title: Terminate Call Functionality
slug: terminate-call-functionality
docTags: 
createdAt: 2026-03-23T21:47:07.177Z
---

This section explains how **call termination** works for a Voice Agent after the conversation is completed.

If the required **path**, **API**, and **workflow setup** are already configured, and the **prompt is written correctly**, the voice agent can automatically terminate the call once the conversation is completed by the user.

This helps ensure the call ends smoothly after the required action is finished, without keeping the conversation open unnecessarily.

## What you’ll finish with

- A Voice Agent that can **end the call automatically** 
- Proper **workflow and path configuration** for call completion 
- Prompt instructions that guide the agent on **when to terminate the call** 
- A smooth and controlled **end-of-call experience** 

## Before you start (recommended)

- Ensure the **Voice Agent** is already created 
- Confirm the required **workflow** is configured 
- Confirm the related **path** and **API setup** are completed 
- Make sure the **prompt clearly instructs** the agent when to end the call 
- Test the complete flow before making it live 

## How it works!

Once the user completes the conversation or the required action is finished, the agent checks the configured logic.

If the prompt, workflow, and path are properly set up, the agent will understand that the conversation has ended and **terminate the call automatically**.

This is commonly used after:

- Appointment booking is completed 
- Required information is collected 
- A request is submitted successfully 
- The user confirms no further help is needed 

## Important Note

Call termination depends on the following being configured correctly:

- **Workflow setup** 
- **Path setup** 
- **API integration** 
- **Prompt instructions** 

If any of these are incomplete or incorrect, the call may not terminate as expected.

## Configuration video 👇

::embed[]{url="https://youtu.be/B7TwI_D6VW4?si=8nxcc5uRiX8-mlNI"}

## Need Help?

Please review the related [documentation](https://docs.google.com/document/d/1iv6x_PrS5M-NpuxmtEShqPqRvUKrK-S8nTpHchDcU0s/edit?usp=sharing) for better understanding of the setup and expected behaviour.

If needed, refer to the prompt and workflow configuration sections to ensure everything is set correctly.

## 📚  Next Steps

After configuring call termination, proceed to **Deployment** to test the complete live call flow.