Step — 6 Evaluate / Disposition Setup

disposition setup in this step, you’ll configure the disposition prompt for your voice agent a disposition prompt analyzes the full voice call transcript after the conversation ends and converts it into a structured format this is useful for lead qualification crm updates post call reporting storing structured outputs in attributes triggering downstream workflows or apis you can also classify the conversation into outcomes such as completed partial completion refused call back later if additional processing is required after disposition, set up a disposition path and reference it in context injection what you’ll finish with a disposition prompt configured required dispositions added structured post call output format defined a disposition path for further processing context injection updated output stored as attributes or sent via api before you start (recommended) ensure the voice agent flow is working correctly define the required structured output format create necessary attributes for storing values set up a disposition path (if needed) keep output format simple and consistent handle complex mapping in the disposition phase , not during the live call quick overview (follow in order) step 1 — add the disposition prompt step 2 — add dispositions step 3 — set up the disposition path step 4 — update context injection file configuration video 👇 need help? if you have any doubts or want to follow best practices for writing disposition prompts, refer to the best practices document you can also check the https //docs google com/document/d/1iv6x prs5m npuxmteshqpqrvukrk s8ntphchdcu0s/edit?usp=sharing for detailed guidance on disposition prompt structure lead classification logic distribution prompt best practices voice interaction guidelines 📚 next steps ✅ your voice agent is now created click create and proceed to deployment to make your voice agent live and start handling calls 👍