---
title: Step — 6 Evaluate / Disposition Setup
slug: step-6-evaluate-disposition-setup
docTags: 
createdAt: 2026-03-23T21:40:02.425Z
---

## Disposition Setup

In this step, you’ll configure the **Disposition Prompt** for your voice agent.

A disposition prompt analyzes the **full voice call transcript** after the conversation ends and converts it into a **structured format**. This is useful for:

- Lead qualification 
- CRM updates 
- Post-call reporting 
- Storing structured outputs in attributes 
- Triggering downstream workflows or APIs 

You can also classify the conversation into outcomes such as:

:::BlockQuote{listStyleType="disc" indent="1"}
`COMPLETED `
:::

:::BlockQuote{listStyleType="disc" listStart="2" indent="1"}
`PARTIAL_COMPLETION `
:::

:::BlockQuote{listStyleType="disc" listStart="3" indent="1"}
`REFUSED `
:::

:::BlockQuote{listStyleType="disc" listStart="4" indent="1"}
`CALL_BACK_LATER `
:::

If additional processing is required after disposition, set up a **disposition path** and reference it in **context injection**.

## What you’ll finish with

- A **Disposition Prompt** configured 
- Required **dispositions** added 
- Structured **post-call output format** defined 
- A **disposition path** for further processing 
- Context injection updated 
- Output stored as attributes or sent via API 

## Before you start (recommended)

- Ensure the voice agent flow is working correctly 
- Define the required structured output format 
- Create necessary **attributes** for storing values 
- Set up a **disposition path** (if needed) 
- Keep output format simple and consistent 
- Handle complex mapping in the **disposition phase**, not during the live call 

## Quick overview (follow in order)

- **Step 1 — Add the Disposition Prompt** 
- **Step 2 — Add Dispositions** 
- **Step 3 — Set Up the Disposition Path** 
- **Step 4 — Update Context Injection** **file**

## Configuration Video 👇

::embed[]{url="https://youtu.be/k7zMOBeP5oA?si=D3XXTdHM5SuepN-U"}

## Need Help?

If you have any doubts or want to follow best practices for writing disposition prompts, refer to the **Best Practices document**.

You can also check the [Voice Agent SOP document](https://docs.google.com/document/d/1iv6x_PrS5M-NpuxmtEShqPqRvUKrK-S8nTpHchDcU0s/edit?usp=sharing) for detailed guidance on:

- Disposition prompt structure 
- Lead classification 
- Logic distribution 
- Prompt best practices 
- Voice interaction guidelines 

## 📚 Next Steps

✅ Your Voice Agent is now created.

Click **Create** and proceed to **Deployment** to make your Voice Agent live and start handling calls. 👍