---
title: Release Notes: September 2024
slug: release-notes-september-2024
docTags: 
createdAt: 2024-11-29T06:21:37.993Z
---

Hi All,
 Here are the highlights of the latest updates and features rolled out in September 2024.

## New Features & Enhancements

### IG/FB - Different Category-Based Comment Automation Using GenAI

- **Description:** Automate responses for Instagram and Facebook comments by defining specific responses per category using GenAI, boosting engagement through the CDF framework.
- **Impact:** Improved response relevance for domains like travel and healthcare (e.g., Thomas Cook, Dr. Agarwal).
- **Enablement:** Enabled for GenAI-integrated accounts.

### Show Embedded Links in eSense GPT Responses

- **Description:** Retrieve and display embedded links from website content, guiding users to actionable steps.
- **Impact:** Improved user experience for scenarios like form submissions (e.g., Navia Markets).

### Support for Llama 3.1 Models (70B and 8B)

- **Description:** Added support for open-source Llama 3.1 models to handle complex tasks with improved response quality.
- **Impact:** Benefits customers preferring open-source options without requiring integration keys.

### Language Detection Using LLM (Alternative to GT)

- **Description:** Enhanced query language detection using the Gemini-1.5-Flash model, improving response accuracy for multilingual queries.
- **Impact:** Alternative to GT, offering better language detection for diverse use cases.

### Block Input Area for SMOs (Selective Nodes)

- **Description:** Disable the input text area at a node level instead of globally, ensuring users complete required fields.
- **Impact:** Addresses use cases like Upgrad’s detailed data capture requirements.
- **Enablement:** Available across all plans and customer types.

### Image Scraping & Summarization Support

- **Description:** Added image analysis capability to the DocuSense pipeline using GPT-4o-mini and Gemini-Flash models for mixed-content documents.
- **Impact:** Enhanced document comprehension for text and images, improving cost efficiency.

## Enhancements to Existing Features

### Plan Renewal Flow for WhatsApp Accelerator

- **Description:** Automated payment renewal notifications via email and WhatsApp.
- **Impact:** Simplifies plan renewals, reducing downtime.

### Marketing Analytics for WhatsApp Accelerator Plans

- **Description:** Consolidated marketing insights (Broadcasts, CTWA) into one view, now available for both trial and paid users.
- **Impact:** Helps customers optimize campaigns by visualizing performance and engagement.

### WhatsApp Manager Tutorial

- **Description:** Added a video guide for TSP onboarding, accessible via the Help & Support section.
- **Impact:** Empowers self-service onboarding for customers.

### Authentication Templates for WhatsApp

- **Description:** Added support for Meta's new authentication templates for one-time passwords.
- **Impact:** Available for direct customers and partners to enhance security communications.

### Broadcast Attribution by Team Members

- **Description:** Displays the team member's name responsible for creating broadcasts.
- **Impact:** Improves audit trails and enhances transparency.

## Additional Updates

### Wallet Notifications for Low Balance

- **Description:** WhatsApp notifications added for low wallet balances to prevent account enforcement.

### Trigger SLA Expiry Path

- **Description:** Unhandled conversations breaching SLA now trigger a defined path to improve customer experience.

### MS Teams Enhancements

1. **Capture User Details:** Automatically captures details like email for personalized interactions.
2. **View Documents Natively:** Opens referenced documents within MS Teams to streamline workflows.

### Mobile App Updates

- **Description:** Minor bug fixes and routine updates for maintenance.
- **Applicable** **for:** Engati Mobile App on Android and iOS.
- **Enablement:  **Updating the Mobile App from respective stores.