Release Notes: November 2024
15 min
Hi Everyone, We’re excited to share the latest updates for November 2024! Here's a summary of the new features and improvements.
Feature Enhancements & New Additions
Addition of UTM Parameters in eSenseGPT Source URLs
- Purpose: Enhances tracking of redirected GenAI flow source URLs.
- Impact: Enables better analytics for customer websites and Engati’s platform.
- Benefit: Supports the long-term vision for improving bot user journey analytics.
Added Support for Llama 3.2 Models
- Description: Now supports Llama 3.2 models with 1B, 3B, and 11B parameters.
- Impact: Improves response quality and sophistication with these open-source models.
- Benefit: Seamless access without integration keys, appealing to customers preferring open-source options.
Broadcast Auto-Retry (Phase I)
- Purpose: Addresses Meta's frequency capping errors by automating retries.
- Features:
- Configurable intervals and retry frequency for broadcasts.
- Boosted delivery rates by automating manual retries.
- Stats from Phase I:
- 457 broadcasts used auto-retry (6% of total broadcasts).
- 122,797 additional messages delivered due to retries.
- Impact: Available to all customers and partners for portal-based broadcasts (APIs excluded). Read More
Broadcast Auto-Retry (Phase II)
- Upcoming Enhancements:
- Analytics dashboard to visualize retry delivery improvements.
- Enhanced status states for tracking retry progress.
NOT/Exclusion Operand in Shopify
- Purpose: Enables better segmentation for Shopify data with exclusion criteria.
- Impact: Simplifies the process of creating targeted broadcast campaigns.
Expert Assistance - CS Productivity
- Purpose: Provides customers with product training by booking expert sessions.
- Features:
- Paid slots for assistance on specific topics.
- Reduces repetitive CS tickets, contributing to platform revenue.
- Upcoming: Automatic invoice generation by the 3rd week of November.
Note Field in WhatsApp Pay
- Purpose: Adds a "Notes" field for sending additional information to payment gateways.
- Impact: Enhances transparency and improves tracking and auditing.
Customer-Centric Improvements
Custom CSS for WhatsApp Widget
- Purpose: Customers can now customize WhatsApp icon behavior, such as directing users to WhatsApp or displaying "Start Chat" details.
- Impact: Available to all customers via MA for enhanced UI flexibility.
Expert Assistance for CS Tickets
- Purpose: Reduces repetitive queries by offering expert-led sessions for customers.
- Features: Paid training slots for product-related topics, aiding platform education and ticket resolution.