--- title: Release Notes: November 2024 slug: release-notes-november-2024 docTags: createdAt: 2024-11-29T06:39:30.131Z --- Hi Everyone, We’re excited to share the latest updates for November 2024! Here's a summary of the new features and improvements. *** ## **Feature Enhancements & New Additions** ### Addition of UTM Parameters in eSenseGPT Source URLs - **Purpose:** Enhances tracking of redirected GenAI flow source URLs. - **Impact:** Enables better analytics for customer websites and Engati’s platform. - **Benefit:** Supports the long-term vision for improving bot user journey analytics. *** ### Added Support for Llama 3.2 Models - **Description:** Now supports Llama 3.2 models with 1B, 3B, and 11B parameters. - **Impact:** Improves response quality and sophistication with these open-source models. - **Benefit:** Seamless access without integration keys, appealing to customers preferring open-source options. *** ### Broadcast Auto-Retry (Phase I) - **Purpose:** Addresses Meta's frequency capping errors by automating retries. - **Features:** - Configurable intervals and retry frequency for broadcasts. - Boosted delivery rates by automating manual retries. - **Stats from Phase I:** - 457 broadcasts used auto-retry (6% of total broadcasts). - 122,797 additional messages delivered due to retries. - **Impact:** Available to all customers and partners for portal-based broadcasts (APIs excluded). [Read More](https://help.engati.com/broadcast-auto-retry) *** ### Broadcast Auto-Retry (Phase II) - **Upcoming Enhancements:** - Analytics dashboard to visualize retry delivery improvements. - Enhanced status states for tracking retry progress. *** ### NOT/Exclusion Operand in Shopify - **Purpose:** Enables better segmentation for Shopify data with exclusion criteria. - **Impact:** Simplifies the process of creating targeted broadcast campaigns. *** ### Expert Assistance - CS Productivity - **Purpose:** Provides customers with product training by booking expert sessions. - **Features:** - Paid slots for assistance on specific topics. - Reduces repetitive CS tickets, contributing to platform revenue. - **Upcoming:** Automatic invoice generation by the 3rd week of November. *** ### Note Field in WhatsApp Pay - **Purpose:** Adds a "Notes" field for sending additional information to payment gateways. - **Impact:** Enhances transparency and improves tracking and auditing. *** ## Customer-Centric Improvements ### Custom CSS for WhatsApp Widget - **Purpose:** Customers can now customize WhatsApp icon behavior, such as directing users to WhatsApp or displaying "Start Chat" details. - **Impact:** Available to all customers via MA for enhanced UI flexibility. *** ### Expert Assistance for CS Tickets - **Purpose:** Reduces repetitive queries by offering expert-led sessions for customers. - **Features:** Paid training slots for product-related topics, aiding platform education and ticket resolution.