---
title: Release Notes November 2022
slug: release-notes-november-2022
docTags: 
createdAt: 2022-11-11T10:02:49.000Z
---

## <font color="#ae1536">Release Notes - 3rd Nov 2022 </font>

As part of our monthly deployments, we had a release on 3rd Nov 2022. With this release, we released a few new features, resolved and enhanced several customer requests/enhancements and took another step forward to better solve our customer’s problems and use cases.

Following is the summary of the changes :

## <font color="#ae1536">**Core Platform**</font>

### Opt-Out of receiving WhatsApp messages

With WhatsApp mandating an unsubscribe option with template messages, a workflow to include an opt-out option has been a requirement from several clients. With this sprint, we have added this workflow when creating templates and running broadcasts.

Customers will soon be able to exclude users who have opted-out while running broadcasts and be able to access a quick list of users who are choosing to opt-out (ETA - 11 Nov)

### Template Message parameters

When creating broadcasts for WhatsApp template messages, checks were added to ensure that required parameters were included and prevent broadcast failure.

### Button Analytics

Certain gaps on the Analytics screen have been addressed

- Instead of seeing a blank screen while analytics syncs, a loader will be visible to
- Now 2 pie charts will be visible to provide more clarity and differentiation on read receipts and different button clicks
- Opted-out users’ numbers will soon be visible on UI and analytics data downloaded (ETA - 11 Nov)

## <font color="#ae1536">**Core UI**</font>

### Bot V2

Further improvements were made to the Bot V2 which is our new UI for the web bot. Engati’s own mascot, Enbo, has now been enabled on Bot V2.

## <font color="#ae1536">**Live Chat**</font>

### Analytics

Additions and improvements were to Live Chat analytics to help determine the productivity, quality and performance of agents.

## <font color="#ae1536">**Channels**</font>

### WhatsApp Dashboard

To help clients focus on some of the most used information, a WhatsApp dashboard to help monitor the health of the account, status of broadcasts, live chats, and templates all in a single location was released as a part of the sprint.

### Quoting a message (WhatsApp)

Users can quote agent or previous user messages on WhatsApp and the same will be visible to Agents on Oneview/Messages screen to provide more context to the conversation

### Tags for messages sent through the IG app

Agents were unable to differentiate between messages sent from the Instagram app or one view/messages screen. We have added a new tag on messages sent from the Instagram app to provide more clarity on which messages were sent outside of Engati

## <font color="#ae1536">Mobile App</font>

Continuous improvements to the Mobile App to increase stability, improve experiences of notifications, speed of live chat and several bug fixes were a part of the sprint.

## <font color="#ae1536">E-Commerce</font>

### Shopify

A system segment for retargeting users/ Customers to take care of browse abandonment usecases on WhatsApp and instagram channels was also included. Custom customer segments based on product types can also now be created.

### WooCommerce

The current sprint also included a POC of integration with WooCommerce as another ECommerce platform integration option.

## <font color="#ae1536">**AI/ NLP**</font>

The current sprint also focused on analytics, insights and recommendations for

- WhatsApp Campaigns
- Conversations
- Products and Product Rankings