--- title: Release Notes May 2024 slug: release-notes-may-2024 docTags: createdAt: 2024-11-29T05:04:19.734Z --- Hi All, as part of our monthly deployments, we had a release. Following is the summary of the changes: ## New Releases **360dialog TSP - New Integrated Onboarding Workflow** - **Description:** Onboarding customers directly via Engati portal under Engati TSP route with 360dialog, enabling self-registration and reducing onboarding friction. - **Applicable for:** All new WhatsApp customers, enabling them to self-register and onboard as PLG (Product-Led Growth). - **Impact:** Faster onboarding with greater control over account management, reducing time-to-go-live for customers. - **Enablement:** Enabled via ENABLE_EMAIL_TEMPLATES entitlements. **Email Template** - **Description:** Customers can now create reusable email templates, similar to WhatsApp templates, and use them in the Send Email Node. - **Applicable for:** Customers with Email as a channel. - **Impact:** Simplifies creating rich-text email templates, reducing the time required to create email messages. - **Enablement:** No separate enablement necessary. **New Integrations for White Label Partner** - **Description:** All Integry integrations are now available to WL child customers behind an entitlement. - **Applicable for:** Partners using Zoho CRM, Google Places API, Pipedrive, Jira, Excel Online, Freshworks CRM, Agile CRM, Zendesk Sell, HubSpot, and others. - **Impact:** Easier integration with applications without requiring API knowledge, reducing solutioning efforts. - **Enablement:** Enabled via EXTERNAL_INTEGRATION_PROVIDER entitlement. **Store User Conversations for 13 Months Instead of 90 Days** - **Description:** Extended storage for user conversations to 13 months, primarily for enterprises needing context and audit details. - **Applicable for:** Enterprise and above customers. - **Impact:** Supports context retention and improved customer experience, increasing stickiness and retention. - **Enablement:** Available upon special request at an additional cost. **Partner Dashboard** - **Description:** A consolidated dashboard for partners to view all customers’ platform consumption. - **Applicable for:** Engati’s partners. - **Impact:** Reduces effort and saves time by eliminating the need to log in to each customer’s account. - **Enablement:** Account setup and report generation provided via QuickSight. **E-commerce Accelerator** - **Description: **Introduced Shopify Accelerator & WooCommerce Accelerator plans to streamline onboarding for e-commerce businesses. - **Applicable for:** Businesses with Shopify & WooCommerce websites. - **Impact:** Quick onboarding with minimal customer support effort. - **Enablement:** No separate enablement necessary. **URL Shortening for Reference Sources** - **Description:** Shortens URLs for non-web channels, making links more user-friendly. - **Applicable for:** Businesses on non-web channels like Incredible India and HDFC Capital. - **Impact:** Cleaner and more user-friendly responses. - **Enablement:** No separate enablement necessary. ## Changes to Existing Features **Access-Based Document Filtering** - **Description:** Categorizes and displays responses from documents based on user roles, ensuring secure and compliant data access. - **Applicable for:** Organizations requiring role-based document access, including IIFL-Samasta and JindalX. - **Impact:** Enhances data security and compliance by restricting unauthorized access. - **Enablement:** Enabled via role-based configuration. **Dynamic Question Generation** - **Description:** Generates follow-up questions based on matched content to guide conversations. - **Applicable for:** Customers seeking enhanced bot engagement, including HDFC Capital. - **Impact:** Increases engagement and guides users effectively through conversations. - **Enablement:** No separate enablement necessary. **Override LLM Response with Static Response** - **Description**: Allows static responses to override eSenseGPT outputs for specific queries. - **Applicable** **for**: Use cases with sensitive or custom query responses, including Nova IVF and Incredible India. - **Impact**: Ensures controlled and accurate responses for predefined queries. - **Enablement**: Configurable through customer query setups. **Add-Ons on Revenue Dashboard** - **Description**: Added new attribution calculations for CTWA, enhancing visibility into ad revenue ROI. - **Applicable** **for**: Shopify customers using CTWA. - **Impact**: Simplifies selective retargeting and demonstrates product ROI effectively. - **Enablement**: No separate enablement necessary. **Product Discovery Data Tracking** - **Description**: Tracks user journey across stages like COD-to-Prepaid conversions, drop-offs, and more. - **Applicable** **for**: E-commerce customers using Shopify and WooCommerce. - **Impact**: Provides actionable insights to enhance revenue realization and reduce return-to-origin costs. - **Enablement**: No separate enablement necessary. **Website CTAs and Popups** - Description: Added lead-capture popups for campaigns like Abandoned Cart and Out-of-Stock Notifications. - Applicable for: Shopify e-commerce businesses. - Impact: Boosts lead generation and conversion rates. - Enablement: No separate enablement necessary. **Product Enquiry Using eSenseGPT** - **Description**: Answers queries from indexed documents for e-commerce use cases like product pages and return policies. - **Applicable** **for**: Shopify and WooCommerce customers. - **Impact**: Facilitates conversational purchase journeys with contextual follow-ups. - **Enablement**: No separate enablement necessary. **LLM Reference Links Setup** - Description: Accesses source documents for eSenseGPT responses to build workflows. - Applicable for: GenAI customers. - Impact: Enables contextual workflows and document-based actions. - Enablement: No separate enablement is necessary. **URL Shortening on Flow Builder** - **Description**: Shortens URLs in path-builder for WhatsApp chat interfaces and templates. - **Applicable** **for**: Use cases like order notifications and coupon sharing, including ControlZ. - **Impact**: Reduces text-size limitations and improves flexibility. - **Enablement**: No separate enablement is necessary. **Shop Assist Enhancements** - **Description**: Improved indexing and filtering for better product discovery in bot interactions. - **Applicable** **for**: Shopify customers with structured product data. - **Impact**: Enhances response accuracy and user experience. - **Enablement**: No separate enablement is necessary. **Mobile App Upgrades** - **Description**: Updated the socket version for better compatibility with notification service and routine maintenance to support the latest version - **Applicable** **for**: Engati Mobile App on Android and iOS. - **Impact**: Better delivery of notifications and maintenance - **Enablement**: Updating the mobile app from respective stores.