--- title: Release Notes July 2024 slug: release-notes-july-2024 docTags: createdAt: 2024-11-29T06:09:17.414Z --- Hi All, as part of our monthly deployments, we had a release. Following is the summary of the changes: *** ### **New Features & Updates** **Billing Dashboard on Metabase** - **Description:** Introduced a dashboard for Customer Success and Billing teams to track subscription details, outstanding payments, and renewal dates. - **Impact:** Proactive engagement to reduce churn, enhance collections, and improve customer retention. - **Enablement:** Available by default for relevant teams. *** **Google Meet Link in Calendar Events** - **Description:** Added a "Generate Google Meet Link" toggle in the Google Calendar node, providing flexibility for online consultations. - **Impact:** Simplifies event creation for customers preferring virtual meetings. - **Enablement:** No additional enablement required. *** **Enhanced Model Support in eSense GPT** - **Description:** Added support for new models like GPT-4-Turbo, GPT-4o, Gemini-1.0.0, Gemini-1.0.0-pro, and Gemini-Flash. - **Impact:** Faster response times and improved multi-modal features for better conversational AI. - **Enablement:** Automatic integration with eSenseGPT. *** **Show Related Matches (SRM)** - **Description:** Displays additional relevant GenAI FAQs to guide user conversations and avoid mismatched responses. - **Impact:** Enhances end-user engagement and drives meaningful interactions. - **Enablement:** Can be enabled for customers using GenAI FAQs. *** **LLM FAQ Bulk Upload via Portal** - **Description:** Added portal support for bulk uploading, managing, and editing LLM-FAQs. - **Impact:** Simplified management of FAQs with GenAI integration for better alignment with LLM responses. - **Enablement:** No additional setup required. *** **Upgrad Conversational Flow Optimization** - **Description:** Enhanced multi-category support in Upgrad's conversational dialogue flows based on user feedback. - **Impact:** Improved user interaction and flow efficiency. - **Enablement:** No separate enablement is necessary. *** **Multi-Tier Entitlements for LLM** - **Description:** Introduced tiered entitlements (Basic, Advanced, Custom) for LLM features. - **Impact:** Streamlined feature access based on customer plans. - **Enablement:** Requires entitlement setup based on customer requirements. *** **Reels in OneView** - **Description:** Added Instagram Reels preview functionality directly in OneView. - **Impact:** Streamlined workflow by reducing app-switching for Instagram channel users. - **Enablement:** Enabled by default for relevant customers. *** **Revenue Dashboard for Ecom Accelerator Plans** - **Description:** Introduced a dashboard showing revenue and orders from WhatsApp broadcasts and abandoned checkouts for Shopify/WooCommerce customers. - **Impact:** Improved ROI tracking and campaign optimization. - **Enablement:** Available to Accelerator plan users. *** **Onboarding Training for WA Accelerator Plan** - **Description:** Added training videos and a basic journey to assist new WhatsApp Accelerator customers. - **Impact:** Reduced customer support effort and improved onboarding experience. - **Enablement:** Available to WhatsApp Accelerator customers. *** ### Changes to Existing Features **Default Opt-Out Path in WA Bots** - **Description:** Added a default opt-out path for WhatsApp non-ecommerce plans to simplify marketing workflows. - **Impact:** Streamlined setup for WhatsApp marketing campaigns. - **Enablement:** Available to all non-ecommerce WhatsApp Accelerator customers. *** **UI Changes** - **Description:** Configuration has been moved from the top-right "gear" icon to the main navigation alongside Dashboard and Documents. - **Impact:** Improved accessibility for Generative AI settings. - **Enablement:** Automatically applied. *** **Meta TSP with Billing - End-to-End Workflow** - **Description:** Enabled parallel onboarding with Meta TSP, allowing direct billing with Meta and reducing dependency on 360dialog. - **Impact:** Simplified customer journey from registration to WhatsApp number onboarding. - **Enablement:** Requires ENABLE\_WA\_MANAGER entitlement and Meta TSP setup. *** ### Deprecations **Google Business Manager (GBM) Channel Discontinued** - **Description:** Removed GBM from the portal due to Google discontinuing support after July 31, 2024. - **Impact:** Customers using GBM must migrate to alternative channels. No new conversations will be created post-July 31. *** ### Other Improvements **Marketing Analytics** - **Description:** Consolidated WhatsApp marketing activities, including Broadcasts and CTWA, into a single analytics view. - **Impact:** Improved engagement tracking and actionable insights for customers. - **Enablement:** No separate enablement needed.