---
title: Release Notes January 2024
slug: release-notes-january-2024
docTags: 
createdAt: 2024-02-22T12:16:13.891Z
---

As part of our monthly deployments, we had a release on 9th January 2023. Following is the summary of the changes:

## <font color="#ae1536">**Broadcast and Channels**</font>

### <font color="#0c121d">**Allow triggering paths from FAQs for comments (Secondary Reply)**</font>

**Description**

- Now both private and comment reply can be intelligent and routed through FAQs for user comments on the business post
- This will allow customers to configure multiple responses through paths and nodes, and can also randomize the responses

**Feature Impact**

- Help conversations be more dynamic instead of a static similar message sent for each comment

### <font color="#0c121d">**Make aggregate download broadcasts GA** </font>

**Description**

- Customers can download summary of all broadcast completed from the portal

**Feature Impact**

- Help see all the details at once and post download other analysis can be carried out on external tools
- Calculate summary of all broadcast performance

## <font color="#ae1536">**Platform**</font>

### More Integrations

**Description**

- Following native integrations have been added to the platform,
- Zoho CRM
- Hubspot
- Pipedrive
- Zendesk CRM
- Agile CRM
- Freshworks CRM
- LeadSquared
- JIRA
- Excel Online
- Judge.me

## <font color="#ae1536">WhatsApp</font>

### Revamped New Message Templates Creation flow

**Description**

- In order to improve the experience and ease the process of creating a template message, the template creation flow & appearance has been divided into two steps.
- In the first step users can define the template message components and add content in the second step.
- Also it now provides real time preview of the message template which can provide a better experience to businesses creating the templates

**Feature Impact**

- This change will improve the user experience of template message creation and guide them on how to create the template.
- It will also reduce the effort of the Customer support team in training/educating customers on template creation by 40% which today customers find difficult to understand at once.

### Horizontal Carousel Message Templates for WhatsApp

**Description**

- We are now allowing creation of a new kind of message template which is Carousel message templates.
- In this, customers can send a text message followed by a carousel of up to 10 cards which appears horizontally on WhatsApp and can be broadcasted as a single message template.
- This is different from our existing carousels in the path builder which appear on WhatsApp as separate cards/messages and each card has a separate cost of business initiated message.
- This is available for all the plans and for direct customers as well as for partners.

**Feature Impact**

- Sellers can send catalog showing products on sale, new arrivals or top deals and broadcast as a carousel cards.
- This can help them business create more awareness about their products and services and 1.5-2x lead generation.

## <font color="#ae1536">**E-commerce**</font>

### Seller Assist Enablement on Portal

**Description**

- Provision for the customer to gain insights on their business both on their fingertips on WA as well as on Engati Portal.

**Feature Impact**

- Use this as a differentiator to make business decisions backed by knowledge from multiple customers we have
- Use this as a medium to talk to customers to help understand their business and suggest ways to improve by establishing a communication channel