Release Notes: April 2025

Greetings, We’re excited to share the latest updates for April 2025! Here's a summary of the new features and improvements.

You can now call deterministic workflows from voice-based agents, making them capable of handling end-to-end conversations with structured outputs.

Built for: Businesses automating lead capture, appointment bookings, and other voice-driven flows. Impact: Enhances accuracy and efficiency using business-specific workflows instead of relying only on LLMs.

Every completed session with an AI Agent will now generate a summary and performance analytics.

Built for: Businesses looking to improve their agents iteratively based on usage data. Impact: Enables consistent information sharing, agent handoff, and data-backed optimization.

Voice agents can now make and receive phone calls via Twilio.

Built for: Businesses using automated calls (e.g., appointment scheduling, lead scoring). Impact: Expands customer communication channels.

Added capabilities to configure a supervisor agent who can manage multiple agents and route requests intelligently.

Built for: Businesses using multi-agent systems. Impact: Provides better visibility and agent routing capabilities.

Training pipeline now supports pulling answers from both CSV and PDF documents.

Built for: Customers using GenAI for document-based responses. Impact: Expands query capability across both document types.

Added API logging for WhatsApp Pay requests and responses.

Built for: Businesses using WhatsApp Pay. Impact: Simplifies debugging and tracking of payment flows.

Shopify has deprecated older API versions.

Built for: All Shopify-integrated customers. Impact: Ensures uninterrupted services by upgrading to the latest API versions.

"New User" tagging now works based on a 30-day window of inactivity.

Built for: Accurate user engagement tracking. Impact: Users returning after 30+ days are tagged as new; within 30 days as active.

WhatsApp is enforcing stricter rules on template category misuse.

Impact:

Built for: All businesses using WhatsApp templates. Action Required: Ensure templates are correctly categorized to avoid disruption.

Stay tuned for more updates next month. For any queries or feedback, please reach out to us at [email protected].