---
title: Release Notes: April 2025
slug: release-notes-april-2025
docTags: 
createdAt: 2025-04-08T11:46:09.074Z
---

**Greetings**,
We’re excited to share the latest updates for April 2025! Here's a summary of the new features and improvements.

### AI Agents - Workflows with Voice

You can now call deterministic workflows from voice-based agents, making them capable of handling end-to-end conversations with structured outputs.

**Built for**: Businesses automating lead capture, appointment bookings, and other voice-driven flows.
**Impact**: Enhances accuracy and efficiency using business-specific workflows instead of relying only on LLMs.

### AI Agents - Summary Generation and Analytics

Every completed session with an AI Agent will now generate a summary and performance analytics.

**Built for**: Businesses looking to improve their agents iteratively based on usage data.
**Impact**: Enables consistent information sharing, agent handoff, and data-backed optimization.

### AI Agents - Voice Integration with Twilio

Voice agents can now make and receive phone calls via Twilio.

**Built for**: Businesses using automated calls (e.g., appointment scheduling, lead scoring).
**Impact**: Expands customer communication channels.

### AI Agents - Supervisor Configuration

Added capabilities to configure a supervisor agent who can manage multiple agents and route requests intelligently.

**Built for**: Businesses using multi-agent systems.
**Impact**: Provides better visibility and agent routing capabilities.

### GenAI Training - CSV & PDF

Training pipeline now supports pulling answers from both CSV and PDF documents.

**Built for**: Customers using GenAI for document-based responses.
**Impact**: Expands query capability across both document types.

### WhatsApp Pay: API Logs

Added API logging for WhatsApp Pay requests and responses.

**Built for**: Businesses using WhatsApp Pay.
**Impact**: Simplifies debugging and tracking of payment flows.

### Shopify API Version Upgrade

Shopify has deprecated older API versions.

**Built for**: All Shopify-integrated customers.
**Impact**: Ensures uninterrupted services by upgrading to the latest API versions.

### New User Data Change - Upcoming

"New User" tagging now works based on a 30-day window of inactivity.

**Built for**: Accurate user engagement tracking.
**Impact**: Users returning after 30+ days are tagged as new; within 30 days as active.

### Template Category Restriction - Upcoming

WhatsApp is enforcing stricter rules on template category misuse.

**Impact**:

- Since June 1, 2024: Meta started reviewing & reclassifying misused templates.
- Starting April 1, 2025:
  - Misuse may lead to warnings
  - Rejection of Utility templates
  - Temporary or extended blocks on submissions

**Built for**: All businesses using WhatsApp templates.
**Action Required**: Ensure templates are correctly categorized to avoid disruption.

Stay tuned for more updates next month. For any queries or feedback, please reach out to us at [support@engati.ai](mailto\:support@engati.ai).