--- title: Release Notes April 2024 slug: release-notes-april-2024 docTags: createdAt: 2024-05-02T05:37:48.630Z --- Hi All, as part of our monthly deployments we had a release. Following is the summary of the changes, ## **New Releases** ### WhatsApp **Click to WhatsApp Ads Analytics** - Description: Customer will be able to see CTWA analytics under Broadcasts - Applicable for: All WhatsApp customers, ad metrics will not be available for WL partners as it needs separate permission approvals - Impact: Customers will start seeing the analytics, and the same will be populated if they have any data. Ad metrics and retargeting users from a particular ad will be available later - Enablement: No separate enablement necessary for CTWA analytics, ad metrics dashboard will need to be enabled via entitlement **Offer with Coupon Templates** - Description: Introduced a new WhatsApp Message Template called “Offer with Coupon” where customers can add offers, set an expiry for the offer and a button to easily copy the offer code with a single click. Customers can send these messages via broadcast, Live chat inbox and add it in the flow builder as well. - Applicable for: All WhatsApp customers & partners - Impact: Customers can send marketing messages with offer details and real time expiry to create a sense of urgency for end users to make a purchase. - Enablement: No separate enablement necessary. **10 buttons in Text & Media Message Templates** - Description: Customers can now add up to 10 buttons in Text & Media Message templates - Applicable for: All WhatsApp customers & partners including Shopify & Woocommerce as well - Impact: Customers can have flexibility to create 10 buttons of any combination and add more CTAs in the message template - Enablement: If Message Template V2 entitlement is enabled then this feature will work. ## **Changes to existing features** ### WhatsApp/Broadcast **Set Broadcast Objective for each new broadcast** - Description: Customer will have to select broadcast objective for each new broadcast that they have to send out - Applicable for: All WhatsApp customers - Impact: No impact on existing and new broadcasts, we are using this exercise to collect data points so we can build the specific objective workflows in future - Enablement: No separate enablement necessary **Skip button for RUD** - Description: Customer will be able to use skip button option of RUD on WhatsApp channel too - Applicable for: All WhatsApp customers - Impact: No impact on existing customers, if Skip option is enabled in RUD node same will be visible on WhatsApp - Enablement: No separate enablement necessary, as part of node setup bot builder will have to enable the same **Change the ‘Send feedback’ option to ‘Need help?’** - Description: Customers will be able to click on Need help and Connect on WhatsApp, Ask a query (which will initiate/popup the Enbo bot), Raise an issue (which will redirect them to JIRA) - Applicable for: All portal customers, not applicable for WL child customers - Impact: Customers will be able to see a section that can help them get in touch and feedbacks will be sent to support\@engati.ai. - Enablement: No separate enablement is needed ## **Billing** **Change Subscription Details name** - Description: Subscription Details name has been changed to Billing Details - Applicable for: All portal customers - Impact: Help users navigate better to get their billing related information where they can add their communication Whatsapp number or email address - Enablement: No separate enablement is needed **WhatsApp: Click to WhatsApp Analytics - Ad Metrics** - Description: Customer will be able to see CTWA ad metrics under Broadcasts - Applicable for: All WhatsApp customers, ad metrics will not be available for WL partners as it needs separate permission approvals from Meta on the FB app - Impact: See all ad related data at one place and retarget users based on the ads - Enablement: Not available for all, will be entitlement based