---
title: How to reduce return to origin (RTO) orders
slug: how-to-reduce-return-to-origin-rto-orders
docTags: 
createdAt: 2022-10-03T12:21:57.000Z
---

| **Event**                                                     | **Shopify Admin Console Changes**                                                                   | **Tag Name and Updated Against**                           |
| ------------------------------------------------------------- | --------------------------------------------------------------------------------------------------- | ---------------------------------------------------------- |
| A user places a prepaid order                                 | A prepaid order is created                                                                          | prepaid                                                    |
| A user places a COD order                                     | A COD order is created                                                                              | pending                                                    |
| A user confirms the COD order                                 | ****                                                                                                | confirmed                                                  |
| A user cancels the COD order                                  | A COD order is cancelled and strikethrough                                                          | cancelled                                                  |
| A user converts the COD order to prepaid using a prepaid link | A previous COD order is cancelled and strikethrough <br /><br />A prepaid order is created          | cod\_canceled<br /><br /><br />converted\_cod\_to\_prepaid |
| A user places a COD order again using a prepaid link          | A previous COD order is retained<br /><br />A newly placed COD order is cancelled and strikethrough | cod\_confirmed<br /><br />cod\_after\_cod\_canceled        |

****

### How should an agent filter orders in the Shopify Admin Console?

1.

Filter orders with the tag “prepaid”, “confirmed”, “converted\_cod\_to\_prepaid”, “cod\_confirmed” - Dispatch these orders.

1.

Filter orders with the tag “pending” - Agents can call these customers and ask them to confirm/cancel orders through a WhatsApp template.

1.

Filter orders with the tag “cancelled” - Agents can call these customers to find out a reason.

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