---
title: Get Expert Assistance
slug: get-expert-assistance
docTags: 
createdAt: 2024-12-09T11:40:27.021Z
---

The **Expert Assistance **feature in your Engati portal allows you to schedule a meeting with a specialist for personalized support in specific areas. Follow this guide to book a session and get the help you need.

## Steps to Schedule Expert Assistance

### 1. Navigate to the Expert Assistance Section

- Log in to your Engati portal.
- Go to the **"Need Help?"** section in the navigation menu.
- Select **"Expert Assistance"**.

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### 2. Choose the Area of Support

- A list of support areas will be displayed. Select the option most relevant to your needs:

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1. **Help run a WhatsApp Campaign**
    Cost: **$10**
    Description: Get expert help in setting up and running a WhatsApp campaign.
2. **Help with Platform Training**
    Cost: **$20**
    Description: 30-minute training session covering any area of interest on the platform.
3. **Customize Existing Automation Flows**
    Cost: **$10**
    Description: Assistance in modifying your existing automation flows.
    **Note**: The $10 fee is a token amount; the final bot-building charges will vary based on scope. This amount will be adjusted from the total estimate.
4. **Integrate with a Third-Party System**
    Cost: **$20**
    Description: Support for integrating systems that provide REST-based JSON APIs.
    **Note**: Ensure you have the documentation and credentials for the system ready.

After selecting the relevant option, click **"Confirm".**

**Tip**: Each support area has its corresponding help documents. Please refer to them before booking, as additional charges may apply.

### 3. Book a Slot

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- After confirming your choice, proceed to schedule a session:
  1. Choose a convenient **date**.
  2. Select your **time zone **and **time.**

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### 4. Provide Additional Details

- Write a brief description of what you need assistance with.
- This helps the expert prepare for the session.

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### 5. Complete the Payment

- Once all details are filled, you will be redirected to the **Stripe payment page**.
- Make the payment corresponding to the selected support area.

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### 6. Confirmation

- Upon successful payment, your expert assistance session will be scheduled.
- You will receive a confirmation email with the details of your booking.

By following these steps, you can easily schedule expert assistance and receive tailored support for your needs on the Engati platform.