--- title: Engati Domain Update slug: engati-domain-update docTags: createdAt: 2026-02-19T07:35:28.727Z --- We are transitioning Engati’s primary domain from [engati.com](https://app.engati.com) to [engati.ai](https://agents.engati.ai/) to ensure consistent branding and unified access across all product touchpoints. The new domain is already live, and we encourage all customers to start using [engati.ai](https://agents.engati.ai/) URLs immediately. ## 🔑 What’s Changing? | Area | New URL / Action | | -------------------- | -------------------------------------------------------------------------------------------------------------------- | | **Portal** | Use [agents.engati.ai](https://agents.engati.ai/) | | **Help Centre** | Use [help.engati.ai](https://help.engati.ai) | | **API Base URL** | Use **api.engati.ai** | | **Website Widgets** | Update to the new widget script (available from **15 Feb 2026**) | | **Mobile App** | Update to the latest version after **15 March 2026** | | **New Integrations** | Use [engati.ai](https://agents.engati.ai/) domain for all new connections (Google Sheets, Calendar, Analytics, etc.) | ## 📅 Important Dates - **Now** – New domain ([engati.ai](https://agents.engati.ai/)) is live and ready for use - **Now** – Transition window (both domains operational) - **15 March 2026** – \*.engati.com deprecated (switch fully to engati.ai) - **31 March 2026** – \*.engati.com decommissioned and no longer accessible ## 👤 Who Needs to Take Action? You need to update your setup if you: - Log in using **app.engati.com** - Use **Engati website widgets** - Use the **Engati mobile app** - Have integrations that call Engati APIs - Use API triggers or Broadcast APIs - Have firewall/proxy allowlists configured - Maintain bookmarks or internal documentation referencing engati.com If none of the above apply, no action is required. ## ⚙️ Required Actions (If Applicable) ### 1️⃣ Portal Access - Update bookmarks to [agents.engati.ai](https://agents.engati.ai/) - Update firewall/proxy allowlists if applicable ### 2️⃣ Website Widgets (Mandatory if Used) - Update your widget script to the new version - Complete update before **15 March 2026** ### 3️⃣ API Integrations (Mandatory if Used) - Replace all references from api.engati.com → **api.engati.ai** - Review CRM, ticketing tools, workflows, schedulers, middleware, and custom scripts ### 4️⃣ Help Centre - Update bookmarks to **help.engati.ai** ### 5️⃣ Mobile App (Mandatory if Used) - Ensure users update to the latest Engati mobile app version - Complete updates between **15 March – 31 March 2026** ## ❓Engati Domain Update FAQs ### 1) What is this domain update about? We’re moving Engati’s primary domain from **engati.com** to [engati.ai](https://agents.engati.ai/) so all product and customer-facing touchpoints stay under one consistent domain. ### 2) Do I need to do anything? You likely need to take action if you: - Log in using **app.engati.com** - Use the **mobile app** - Use **website widgets** - Have integrations calling Engati APIs - Are setting up new integrations (e.g., Google Sheets / Google Calendar) - Have internal bookmarks pointing to older Help Centre links If none of the above apply, you can ignore this update. ### 3) What is the last date for using engati.com? **15 March 2026** is the final cutoff date. After this, engati.com links and endpoints may stop working. Please use [engati.ai](https://agents.engati.ai/) URLs going forward. ### 4) What is the new login URL for the portal? Use: [agents.engati.ai](https://agents.engati.ai/) ### 5) Is agents.engati.ai live already? Yes, it is already live, and you can start using it immediately. ### 6) Will my existing portal bookmark (app.engati.com) work? It will work during the transition period, but you should switch your bookmark to [agents.engati.ai](https://agents.engati.ai/)** before 15 March 2026**. ### 7) Where is the Help Centre now? The Help Centre is available at: [help.engati.ai](https://help.engati.ai/) Please update any bookmarks or internal documentation pointing to help.engati.com. ### 8) Will my current API integrations break? Not immediately. Existing integrations will continue to work during the transition window. However, you must update them to the new API domain before **15 March 2026** to avoid disruption. ### 9) What is the new API base domain? Use: **api.engati.ai** Update any integrations currently calling api.engati.com (or anything under engati.com). ### 10) I’m not sure where Engati APIs are used in my setup, what should I check? Check for Engati API calls in: - CRM/workflow tools (triggers, schedulers, custom scripts) - Middleware tools (iPaaS, connectors, serverless functions) - Broadcast API usage - Internal backend services calling Engati endpoints If any references point to engati.com, update them to engati.ai. ### 11) I use Engati website widgets, do I need to change anything? Yes. You must update your widget script before **15 March 2026**. ### 12) When will I get the updated widget script? The new widget script (referencing the new domain) will be available from **15 Feb 2026** onward. ### 13) Will my current website widget keep working until I update it? Yes, current website widgets will continue working until **15 March 2026**. After that, the updated script is required to avoid disruption. ### 14) Do I need to update the Engati mobile app? If you use the mobile app — **Yes.** Please update to the latest version on/after **15 March 2026** to continue signing in without issues. ### 15) I want to set up a new integration (Google Sheets / Google Calendar). Which domain should I use? Use [engati.ai](https://agents.engati.ai/) for all new integrations and connections going forward. ### 16) Will any existing third-party integrations keep working? Yes, existing integrations will keep working during the transition window. However, any setup referencing engati.com must be updated before **15 March 2026**. ### 17) Do I need to update firewall/proxy allowlisting? Only if your organization uses allowlists. If so, allowlist: - [agents.engati.ai](https://agents.engati.ai/) - **api.engati.ai** - [help.engati.ai](https://help.engati.ai/) ### 18) Will email communication with Engati teams be impacted? No. Email communication will not be impacted during the migration period. You can continue using existing email IDs (including **support\@engati.ai**) during the transition. ### 19) What happens if I don’t update by 15 March 2026? You may experience disruption such as: - Portal access issues via old bookmarks - API failures from calls to api.engati.com - Website widget failures if scripts aren’t updated - Broken Help Centre links ### 20) How can Engati help me validate everything is updated? Email **support\@engati.ai **and share: - Whether you use website widgets (and which pages) - Which systems/tools call Engati APIs - Whether allowlisting is enabled - Whether you use the mobile app (approximate user count) Our team will help you validate readiness before the cutoff date. For any queries or technical issues, please use the link to submit a support request to our team: [https://engati-ai.atlassian.net/servicedesk/customer/portal/2](https://engati-ai.atlassian.net/servicedesk/customer/portal/2)