--- title: CleverTap slug: clevertap docTags: createdAt: 2025-02-05T11:06:49.945Z --- ## Availability CleverTap integration is available for all existing and new direct Shopify/WooCommerce, Growth, Pro, and Enterprise 2024 customers, as well as WL Partners and Resellers. It is listed under the **'Marketing'** category in the **'New Integration V2'** section. ## How to Set Up CleverTap Integration on Engati ### Step 1: Adding CleverTap Integration ![](https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/h5wLrDTXjWjXt69BoOtHq_screenshot-2025-02-05-at-43119-pm.png) 1. Navigate to **Integrations > Cloud Integrations > My Integrations**. 2. Select **CleverTap** from the list and click **Connect**. 3. A modal will appear prompting you to select your bot. 4. After selecting your bot, enter your preferred **path** for integration. ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/pbFX3z_eS_JOKIVehdcxZ_screenshot-2025-02-05-at-43149-pm.png" size="42" width="492" height="487" position="center" showCaption="false" indent="2"} 5. Click **Next** to proceed. ### Step 2: Configuring the Integration After selecting your bot and path, you will receive the following details: ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/HaCPEfn4oD4uRdXbDfG8g-20260224-131122.png" size="62" width="682" height="1020" position="center" showCaption="false"} - **HTTP Endpoint** (Read-only, with a copy icon) - **Delivery Report Callback URL** (Input field to paste CleverTap’s Delivery Report URL) - **Authorization Header**: - **Key**: Authorization - **Value**: Basic \ (This key will be generated and displayed) ### Step 3: Configuring Engati as a Provider on CleverTap 1. Log in to your **CleverTap** account. 2. Navigate to **Settings > Channels > WhatsApp**. 3. Select **Provider** as **'Generic (Other)'**. ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/gOIs28wKyJPEMtV7142Iv_screenshot-2025-02-05-at-44257-pm.png" size="100" isUploading="false" width="1174" height="659" showCaption="false" indent="2"} 4. Copy the **HTTP Endpoint** from Engati and paste it into CleverTap. ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/B7ATv4Cujlp8NEKUlr2KL_screenshot-2025-02-05-at-43257-pm.png" size="68" width="551" height="570" position="center" showCaption="false" indent="2"} 5. Copy the **Delivery Report Callback URL** from CleverTap and paste it into Engati. 6. Choose an authentication method in CleverTap: - Select **Basic Authentication** or **Headers**. - If using **Headers**, set up the key-value pair as: - **Key**: Authorization - **Value**: Basic \ 7. Click **Save** to complete the integration. ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/9y08isk4kFAJH5x9Ked1L_screenshot-2025-02-05-at-43325-pm.png" size="52" width="611" height="579" position="center" showCaption="false" indent="2"} ### Step 4: Creating the API Key for CleverTap 1. Go to **Integration > Engati API**. 2. Create a new API key with the **App name** as **CleverTap**. 3. If the API key limit (5) is reached, the 6th API key will override an existing one. ### Step 5: Configuring the Script Node on Engati 1. Add a **Script Node** in the selected path and connect it to the **Start** button. 2. Name the script node as **CleverTap**. 3. If adding multiple nodes, name them sequentially (e.g., CleverTap 2, CleverTap 3, etc.). 4. Pre-configure the script with the following code: :::CodeblockTabs{indent="2"} ```javascript var to = {{to}}; var temp_template = {{template}}; process({"data": {"type": "template", "payload": temp_template, "targetWhatsAppNumber": to}}); ``` ::: Previously connected nodes will be **disconnected**, and the CleverTap script node will be **connected**. ### Step 6: Sending Campaigns from CleverTap 1. In CleverTap, go to **Segments** and upload a **custom segment** ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/jhNswJTAUmxki--lN49gp_screenshot-2025-02-05-at-44940-pm.png" size="24" width="273" height="556" position="center" showCaption="false" indent="2"} 2. Click **Campaign** and select **WhatsApp** as the channel. ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/lfywBtZBY6yXaghOWb_4r_screenshot-2025-02-05-at-45028-pm.png" size="28" width="313" height="368" position="center" showCaption="false" indent="2"} 3. Click **New Campaign**. 4. Choose the **type of campaign** and select the **customer segment**. ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/YPmZwaPv059VRHq01J8TP_screenshot-2025-02-05-at-45233-pm.png" size="100" isUploading="false" width="628" height="211" showCaption="false" indent="2"} ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/nWuxrpXgzlvtyfpdwrWhA_screenshot-2024-11-15-at-122642-pm.png" size="100" isUploading="false" width="3360" height="1618" showCaption="false" indent="2"} 5. Define the **customer payload**: - If the template has a **quick reply button**, add the **flow key**. - Find the **flow key** in Engati under **Path > Path Info**. - Save the **flow key** in the format: flow\_\. ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/GiH9wGYtLYl4jjO2H-kp0_screenshot-2025-02-05-at-45345-pm.png" size="100" isUploading="false" width="816" height="300" showCaption="false" indent="2"} 6. Click **Publish** to launch the campaign. ::Image[]{src="https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/IJLkEmqj1EVgFHUNCvZoc_image.png" size="100" isUploading="false" width="800" height="360" showCaption="false" indent="2"} 7. Analytics will start appearing in CleverTap to track campaign performance. ## Final Steps and Notes - **Ensure the same template is created on both Engati and CleverTap**. - **Paste the generated HTTP Endpoint and Authorization Headers into CleverTap**. - **Copy the Delivery Report Callback URL from CleverTap into Engati** to finalize the integration. - **WL Partners will not see the 'Click here to know more' option**, whereas **Direct Customers will**. This completes the CleverTap integration with Engati. You are now ready to automate WhatsApp messaging and run campaigns efficiently! *Please feel free to reach out to support\@engati.ai*