---
title: Checkout Abandonment
slug: checkout-abandonment
docTags:
createdAt: 2022-06-20T08:24:47.000Z
---
These messages will be sent to your users on WhatsApp when your customer adds the products to their cart and leave/abandon the checkout page of your website without making a purchase.
# **Availability**
It will be available for users having Shopify/Woocommerce integrated into their Engati portal.
# **How to enable Abandoned Checkout Notifications**
- Go to the **Quick Navigator tab** on the left menu ->** Basic Setup** -> **Enable Automated Messages**.
- Under **Abandoned Cart Recovery, **click on the ‘Enable’ button. If already enabled, it will show the ‘Edit Settings’ button where you can configure the notification settings.
**You can also enable this feature by following these steps: **
- Go to the ‘**Store’ **tab on the left menu ->** ‘Feature Configurator**’
- Enable the **Abandoned Cart Recovery Notifications **toggle.** **
- If the feature is already enabled, select **‘Edit Settings’** to modify the notification settings as needed.
# **Abandoned Checkout Notification Settings**
Here you can configure the following:
- **Set up the frequency of abandoned checkout messages** to send to your customers. You can send up to three notifications one after the other at a set time interval.
- **Change the time interval of messages:** for example: after 30 minutes or 1 hour of leaving/abandoning the checkout page.
- **Change the template message** for each abandoned checkout notification.
- **Add the discount code** to auto-apply upon checkout.
# **What is the First, Second & Third Message?**
- **First, Second & Third Messages** are frequencies of abandoned checkout messages. *At least one message* should be enabled for abandoned checkout notifications to work.
- **The second and third messages** are follow-up reminders to customers to complete their purchase. Each of them can be enabled/disabled via the toggle.
- **These messages are sent in a sequence,** one after the other based on the time interval set for each.
- If the first & third messages are enabled and you disable the second message then the third message gets queued after the first and will be sent as the second message.
# **How To Change The Time Interval Of Messages?**
- Click on the edit icon of the respective Message (first/second/third). A pop–up will appear where you can update the time interval and the days on which you wish to send these messages.
- Under **Send After, **select the number of days, hours or minutes after which you wish to send the message after your customer leaves the checkout page, **without making a purchase. **
- The **default frequency** is set to 30 minutes for the first message to remind your customer to complete the purchase. After which, the second message is sent 6 hours after sending the first message. The third message is sent 24 hours after sending the second message.
- **To configure the days,** click on the same edit icon and under **Send On**, select the days. By default, it is set to all days.
# **How To Change The Template Message For Abandoned Checkout Notifications?**
- Click on **View Template button **in Abandoned Checkout settings which will redirect you to the respective path in the path builder.
- Click on the **Template Message node** which has the default message.
- If the template message *is already created* and approved by Meta then you can simply select the template you wish to add. If the template message *is not created* then you create a new template and add. [Click here to learn how to create a new message template](https://help.engati.ai/template-message).
- If any *variables are present* in the template message then add the relevant attribute or a fixed value in the field. *Please note* - Attributes should be added in curly brackets.
- If *Media is present* (Image/Video/Document) in the template then add the media link in the image field.
- **Product Checkout Link:** While creating the template message, add a button labeled as ‘Checkout Now’ with a button type as ‘Call to Action - URL’. In the URL field, add [https://ai.engati.ai/\{\{1}}](https://ai.engati.ai/%7B%7B1%7D%7D). This is required for tracking the clicks on the Checkout link.
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- In the template message node, add the relevant attribute for the checkout link from the list of attributes below.
- Save the node.
- **List of Attributes** for some of the details are as follows:
- **Customer Name** -> *\{\{shopifyWebhook.customer\_name}}*
- **Shopify Checkout Link** to complete the purchase -> *\{\{shortened\_url\_code}}*
- **Woocommerce Checkout Link** to complete the purchase -> *\{\{shopifyWebhook.shortened\_checkout\_url\_alias}} *
- **Support Email** - *\{\{bot.supportEmail}}*
- **Support Phone Number** - *\{\{bot.supportPhoneNumber}}*
- **Shopify Website Link** - *\{\{bot.websiteURL}}*
# **How To Add A Discount Code For Abandoned Checkout Messages?**
- You can add a discount code which will be **auto-applied during checkout** via abandoned checkout notification.
- To enable this, tick the checkbox next to Auto Apply discount code and it will show a field to add the discount code. This code needs to be created on your Store Admin - Shopify/Woocommerce.
- For every message you can add the discount code separately.