---
title: 1. Getting Started
slug: 1-getting-started
docTags: 
createdAt: 2026-03-23T10:42:14.884Z
---

Agents are AI-powered assistants that help businesses interact with users, understand their queries, and provide relevant responses automatically. They can be used to automate conversations, improve user experience, and reduce manual effort.

### Types of Agents

There are two types of agents available:

1. **Text Agent**
2. **Voice Agent**

### 1.Text Agent

A Text Agent is an AI assistant that communicates with users through **text conversations**.

It can understand user queries and provide responses automatically. Text Agents help businesses **answer questions, assist users, and automate conversations**.

**Example – Healthcare AI Assistant**

A healthcare Text Agent can help users **find the right doctor and book appointments**.

For example, if a user has fever, the agent can suggest the **General Medicine department** and help schedule a doctor appointment.

### 2.Voice Agent

A Voice Agent is an AI assistant that communicates with users through **voice interactions (calls)**.

It can understand spoken queries and respond in real-time using voice. Voice Agents help businesses **automate calls, handle customer queries, and provide support without human intervention**.

### Where Voice Agents Can Be Used

- Inbound customer support calls
- Outbound calling (reminders, campaigns)
- Appointment booking via calls

### Example – Healthcare Voice Assistant

A healthcare Voice Agent can help users **book appointments through a phone call**.

For example, a user can call the system, describe their symptoms, and the agent can suggest the **relevant department and available doctors**, then confirm the appointment via voice.

### 📚 Next Steps

Before building your Agent, make sure to check the **How agent works** to get started.

👉 [`How Agents Works`](docId\:O61ZXP7_KVoI1C8dJpgrg)

In case of issues, feel free to reach out to support\@engati.ai.