---
title: 1. Configure Generative AI
slug: 1-configure-generative-ai
docTags: 
createdAt: 2026-03-23T16:50:34.956Z
---

Text Agents rely on **Generative AI models** to produce responses during conversations. Before you proceed, ensure Generative AI is enabled and configured for your account.

### What you’ll need

- Access to the Engati workspace/account where the agent is being built
- A supported provider account (OpenAI or Azure OpenAI)
- A valid API key / credentials for the provider

### Setup guide

Follow the step-by-step setup here:

Text Agents use **Generative AI** to understand user queries and generate intelligent responses.

With **eSenseGPT**, you can connect a supported AI provider and upload knowledge sources (such as **PDFs** or **URLs**) so the agent can read them and answer questions conversationally.

## Supported AI providers

- **OpenAI**
- **Azure OpenAI**

## Before you start

- You need access to the Engati bot you want to configure.
- Keep your provider credentials ready (for example, an **OpenAI API key**).

## Steps to Enable eSenseGPT

### Step 1 — Navigate to Cloud Integrations

Go to: **Integrations → Cloud Integrations → eSenseGPT**

![](https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/2K7wbpfGKegq6qz9zyeUe_image.png)

### Step 2 — Select AI Provider

Choose **OpenAI** or **Azure OpenAI** from the dropdown and click **Authorize**.



![](https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/dh76g1wegalVZYr6Ht8Fb_image.png)

### Step 3 — Add API Key

Enter an **Account Name** and add your provider credentials (for example, your **OpenAI API Key**), then save.

![](https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/5ZP6ykI5J2QJ332vkbEE5_image.png)

![](https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/Ue3JmMXy_GDLbt6Z2cPQL_image.png)

### Step 4 — Configure for the Bot

Go to: **Configure → Integrations → eSenseGPT**

Select the **OpenAI account** you added.



![](https://api.archbee.com/api/optimize/FEqjvWZnyymr_PEhXLLlG/fJ3JJVA-37-nLwxo-RAYM_image.png)

## After configuration

Once configured, the bot can generate responses using **Generative AI models**.

## Troubleshooting

- **Authorize button is disabled or fails:** confirm you selected a provider and your account has permission to add integrations.
- **Invalid API key / authentication failed:** re-check the key, billing status, and any IP/network restrictions.
- **Bot is not generating answers:** confirm the integration is selected under **Configure → Integrations → eSenseGPT**, and that knowledge sources have been uploaded.